In the CWGC's February Newsletter they seek your comments on both the service they provide and how, why and with whom you visit CWGC cemeteries, by asking you to complete two surveys.
The WFA has been asked to help to disseminate these surveys as widely as possible.
The comments you provide will help the CWGC to develop and improve the services they have on offer in the future.
Survey 1: Customer Service
As regular users of the Commission's services it is important that we ask YOUR views on our services and the information we provide. The Commission holds the Charter Mark Award for Customer Service Excellence and is committed to making the service we provide to you - be it on the phone, in writing, or in person - the best possible experience. To help us improve our levels of Customer Service, and better understand your requirements, we are requesting those of you who deal with us to give us your feedback by completing our survey. Your assistance in completing this survey is very much appreciated. Feedback on the results will be included in a future newsletter.
Please complete the CWGC Customer Service Survey here.
Survey 2: Cemetery Visiting
Have you visited a Commission Cemetery or Memorial recently? We know that many of you visit our cemeteries and memorials all around the world, but we don't always know how, or why, or with whom you visit our sites and what you expect or want to see while you are there. We would therefore be most grateful if you provide us with feedback by completing our survey, .
Please complete the CWGC Cemetery Visit Survey here.
Thank you for your time. Your assistance in completing these two survey is very much appreciated. Feedback on the results will be included in a future CWGC newsletter.
